At Top NewsBee, we are committed to providing quality products and customer satisfaction. If you are not completely satisfied with your plaque, we offer the following return policy:
1. Return Eligibility
You may request a return or refund under the following circumstances:
- Damaged or Broken Plaque: If your plaque arrives damaged or broken, we will remake it free of charge.
- Incorrect Plaque: If you receive a plaque that is not the one you ordered, we will provide you with a return shipping label to send it back. In certain cases we may have you discard the plaque dependant upon your location.
- Refund Requests: If you simply wish to return the plaque for any reason other than damage or receiving an incorrect item, you are eligible for a refund as long as you pay for the return shipping and have informed us within 7 days of delivery.
2. Refund or Replacement Process
- Notification Timeframe: To initiate a return, you must notify us within 7 days of delivery. You must provide a photo of the damage or error to the plaque via email or text. You can reach us via:
- Return for Damage or Incorrect Plaque: If your plaque is damaged or broken, we will remake it at no extra cost. If you received the wrong plaque, we will send you a return shipping label. Once we receive the returned plaque, we will send you the correct one free of charge.
- Refunds for Other Reasons: If you wish to return the plaque for any reason other than damage or error, you must pay for the return shipping. You will need to communicate your intention to return the plaque within 7 days of delivery. Once we receive the plaque back in its original condition, we will issue a refund.
3. Return Shipping
- Damaged or Incorrect Plaques: We will provide you with a return shipping label at no charge.
- Non-Damaged Plaques: If you are returning the plaque for any reason other than damage or receiving an incorrect item, you will be responsible for the return shipping fees.
4. Refund Issuance
Once we receive the returned plaque and verify its condition, we will issue a refund to the original payment method. Refunds will be processed within 5-7 business days of receiving the returned item.
5. Condition of Returned Items
Please ensure that the returned plaque is in its original condition shown in the photos submitted to Top Newsbee. Plaques that are damaged due to improper handling or care will not be eligible for a refund.