Cancellation Request

Cancellation fees before shipping

Every plaque is custom-made, so work starts as soon as you order. The fee depends on how far along your plaque is when we receive this form:

$50Not in production yetDesign and proofing are done, but it hasn't gone to manufacturing.

$75On the manufacturing lineIt's being made and has to be pulled from production.

Already shipped? It can't be cancelled while it's on the way. Once it arrives you can request a return within 7 days (full-price orders only, $50 restocking fee).

Why do you want to cancel?

I changed my mind I ordered by mistake or twice It's taking too long Something else

All requests on a delivered plaque must be made within 7 days of delivery.

What's the problem?

It arrived damagedBroken, cracked, scratched Quality problemPrint, finish, color Information is wrongName, title, date, wording Missing hardwareStand, screws or mounting pieces. We'll send what's missing, no cancellation needed. I'm not happy with itNothing's wrong with it. Full-price orders only, returned in original condition, $50 restocking fee.

Photos Required

We can't review a request on a delivered plaque without photos. Please include:

+ Add photos

JPG, PNG or HEIC, up to 8 photos. You can take them straight from your phone.

Have you received your plaque?

Cancellation fees before shipping

Why do you want to cancel?

What's the problem?

Your order

Photos Required

Tell us what happened

Request received