Return & Proof Approval Policy

1. Proof approval & production

After an order is placed, Top Newsbee sends a digital proof of your plaque by email. The proof shows the artwork, the layout and the exact engraving text.

If you want changes, reply to the proof email within three (3) days. A proof that has not been responded to within three days is considered approved as presented.

Once a proof is approved — actively or by the three-day rule — the plaque is considered finalized and moves into production. Top Newsbee is not responsible for errors that appeared on the approved proof.

2. Cancellations before shipment

Every plaque is custom-made, so work begins as soon as your order is placed. If you cancel an order before it ships, we will refund your payment minus a cancellation fee based on how far along your plaque is:

• Pre-production — $50 design fee. Applies when we have completed design and proofing work on your plaque, but it has not yet entered manufacturing.
• In production — $75 production cancellation fee. Applies when your plaque has been partially manufactured and must be pulled from the production line.

To cancel, submit a Cancellation Request. Requests are reviewed against this policy and answered within 1 business day. Once an order has shipped, it can no longer be cancelled, and the return terms below apply instead.

3. Damaged, defective or incorrect plaques

If your plaque arrives damaged, defective, or different from the approved proof, contact us with photographs of the plaque and the packaging. Where we confirm an error on our side, we will repair, replace or remake the plaque at no additional cost to you.

4. 7-day claim deadline

All claims regarding an order must be reported to Top Newsbee within seven (7) calendar days of delivery. This includes damage, defects, production errors and requests for a refund.

Claims submitted after seven days cannot be accepted, regardless of when the package was opened. We recommend inspecting your plaque as soon as it arrives.

5. Returns for non-damage reasons

If you simply aren't happy with your plaque, a discretionary return may be accepted when all of the following are true:

• You notify us within seven (7) days of delivery.
• The plaque was purchased at full price.
• The plaque is returned in its original, undamaged condition.
• Return shipping is paid by the customer.

Approved discretionary returns are subject to a $50 restocking fee, which is deducted from your refund. The restocking fee does not apply to plaques that are damaged, defective or incorrect through our error.

Plaques purchased at a discount or with a promotional code are not eligible for discretionary return.

6. Approved proofs & customer content

We cannot provide a remake or a refund for content that appeared accurately on the proof and was subsequently approved. This includes spelling of names, award titles, publication names, dates and any text supplied by the customer.

7. Return shipping

If a plaque is incorrect or damaged through our error, we provide return instructions and cover the cost. For discretionary returns, return shipping is the customer's responsibility, and a $50 restocking fee is deducted from the refund.

8. Refunds

Approved refunds are generally issued within 5–7 business days after the returned plaque has been received and accepted, or after a cancellation is confirmed. Refunds are returned to the original payment method. Refunds on discretionary returns are issued minus the $50 restocking fee.

9. Promotional codes & discounts

Promotional codes must be applied at checkout and cannot be added to an order after payment. Discounted plaques are not eligible for discretionary returns.

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Questions about a specific order? Email support@topnewsbee.com or call (727) 686-2235.